Privacy Policy

1. Collection of Personal Information

We collect personal information that is necessary to provide our services, including but not limited to:

• Name, address, email, and phone number
• Property details and preferences
• Payment and financial information
• Any other information relevant to property transactions
• Information collected via automated decision-making processes

We collect this information through our website, mobile applications, forms, emails, calls, and interactions with our agents.

2. Use of Personal Information

We use personal information for the following purposes:

• Facilitating property sales, rentals, and management
• Responding to inquiries and providing customer support
• Processing payments and financial transactions
• Sending property updates, newsletters, and marketing communications (with your consent)
• Conducting automated decision-making for service efficiency (where applicable)
• Complying with legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose personal information to:

• Real estate agents, property owners, tenants, and buyers
• Financial institutions for payment processing
• Legal and regulatory authorities when required
• Third-party service providers (e.g., IT services, marketing agencies) who assist in our operations
• Any other parties with your consent or as permitted by law

We ensure that any third parties we share data with comply with Australian privacy laws.

4. Automated Decision-Making & AI

Where we use automated decision-making (e.g., property recommendations, credit risk assessments), we ensure transparency in our processes. You have the right to request human intervention if you believe an automated decision unfairly impacts you.

5. Security of Your Information

We implement security measures to protect your data from unauthorised access, misuse, or disclosure. These measures include:

• Secure data encryption
• Restricted access to sensitive information
• Regular security audits and compliance checks

6. Your Rights & Choices

Under Australian privacy laws, you have the right to:

• Access, update, or correct your personal information
• Withdraw consent for marketing communications
• Request deletion of your personal data (where legally permissible)
• Lodge a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at home@exploreproperty.com.au

7. Cookies & Website Tracking

We use cookies and tracking technologies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

If we transfer your data outside Australia, we ensure appropriate safeguards are in place to protect your information in compliance with privacy laws.

9. Updates to this Privacy Policy

We may update this policy periodically to reflect legal or operational changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Explore Property
• home@exploreproperty.com.au

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as outlined above.